What is there to know about Tech Support Scam virus?
With the technology developing every day, we are increasingly involved in the virtual world. The criminals have learned to make use of this involvement and are inventing numerous ways to exploit the unsuspecting victims. Thousands, if not millions, of people have already been tricked through scam calls, but Tech Support Scams puts this deceiving business on a whole another level. This type of scam involves both computer and phone technologies to extort money from the users. The criminals involved in such scams usually employ knowledge of the human psychology and use social engineering to involve people into their fraudulent operations. The vulnerability they target the most is the security and health or the users computers. The scammers invent fake companies or work under the names of famous ones, such as Microsoft. They try to trick the users into obtaining unnecessary products or services which may not even exist. If they do exist, though, they may be simply non-functional or even hazardous to the PC. Therefore, if you ever see a notification on your computer, claiming that your system is infected with malware or some other system malfunction has unexpectedly occurred, closely inspect and evaluate this message before taking corresponding steps.
How does Tech Support Scam work?
We have already discussed that Tech Support Scam is related to both, telephone and computer technologies, but initially, it all begins with a cyber infection. Tech Support scammers use technology similar to adware. It allows the virus to infiltrate the system together with other software and start generating pop-up ads and other notifications on random sites you visit online. So, there is actually no way of indicating what websites you should avoid. Of course, it is always recommended to keep away from obscure and unreputable sites, but remember, there are no guarantees that such dubious ads will not pop-up on your favorite news page or social networking site as well.
It is difficult to pinpoint what exactly do these ads claim because there are numerous different Tech Support Scam viruses currently roaming the Internet and every one of them may use their own tricks to outwit you. The scammers may pretend to be representatives of Windows Helpdesk, Windows Service Center, Microsoft Support or similar supposedly respectable Microsoft representatives. What is know for sure, though, is that these notifications may feature security-related warnings about malware infections or offer you to obtain a subscription of remote technical support to solve your computer’s issues. These notifications always indicate a phone number which the user should call in order to receive or purchase these services. Unfortunately, if you tried calling the number, you would be immediately connected to a scammer rather than a remote professional technician or the Microsoft representative. In such a case, you should hang up at once and scan your computer for malware responsible for generating these warning messages.
How can you recognize you are being targeted by scammers?
The primary and the main goal of the Tech Support scammers is to extort money from the users. So, a major warning sign that you might be dealing with cyber criminals is an insisting manner of communicating. The scammers may encourage you to let them remotely access your computer and solve the problems indicated in the fake notifications. Once they are connected, they will imitate a system scan and report major problems on your device, even though, in reality, it might be completely clean. Simultaneously, the scammers may install additional malware themselves to back their claims. After reporting issues with the system, the victim will be pushed into purchasing the “one and only” solution which can “fix” the indicated problems.
How can you get infected with this malware and how can you avoid it?
Tech Support scam viruses can infect computers similar ways other potentially unwanted programs do. They may install together with other freeware or shareware applications and silently carry out their activities on the infected computer. To prevent this, you should take your time when installing newly downloaded software and always choose the advanced installation mode. In the software’s setup opt out suspicious or unnecessary software package components, if there are any. Also, be security-cautious online as well. Refrain from visiting unreputable sites, do not click on suspicious links and advertisements. This will help you stay few steps further from getting infected with such malware. However, do not cross out the possibility of getting infected and equip your system with tools capable of indicating and removing the infection.
What should you do if you have been infected?
First of all, if you have just been infected with Tech Support virus and started noticing warning notifications do NOT contact the indicated number. Do not make any transactions and do not allow the cyber criminals to gain remote access to your PC. If it is too late for that and you have already given your details and free access to your computer to the criminals, there might still be time to prevent further damage. If the criminals are still connected to your computer, terminate the connection immediately. Close the remote access application or reboot the computer. After your computer is rebooted, scan it for malware, because the criminals may have installed some key-loggers, Trojans or worms on your computer to spy on you in the future and steal your data. The third step is to change your system passwords, all the social, email login details, and your online banking passwords. If you went even further and provided the criminals with your credit card information, inform the credit card company or related bank about it, and they will inform you about the further steps that need to be taken to protect your account. Also, if the crooks are now aware of your sensitive information, such as SSN, home address, date of birth, etc., you should contact the FTC’s and inform them about the potential identity theft.
You should also make sure that the virus is completely removed from your computer, and you will not be targeted by similar threats in the future. Even though the infection itself can be eliminated from the infected computer rather easily, you must employ professional antivirus utilities for this purpose. You never know what additional malware could have been sneaked on your device by the fraudulent Tech Support scammers.
Você pode remover Tech Support Scam automaticamente com a ajuda de um destes programas: Reimage, Malwarebytes Malwarebytes. Recomendamos estes aplicativos, porque eles podem facilmente excluir programas potencialmente indesejados e vírus com todos os seus arquivos e entradas do registro que estão relacionadas a eles.
Guia de remoção manual de virus Tech Support Scam:
Remover Tech Support Scam de Windows sistemas
Note that Tech Support virus will not be labeled like that in your Control Panel. It may be hidden under various titles, so you may have to do a little research before you remove it. Closely inspect all the suspicious programs and double-check their reliability online.
- Clique Start → Control Panel → Programs and Features (Se tu és um utilizador de Windows XP, clique em Add/Remove Programs).
- Se é um utilizador de Windows 10 / Windows 8, então clique com o botão direito do rato no canto inferior esquerdo do ecrã. Assim que Quick Access Menu aparecer, selecione Control Panel e Uninstall a Program.
Desinstalar Tech Support Scam e programas parecisod
Aqui, procure Tech Support Scam ou outro programa suspeito intalado recentemente.
- Desintale e clique OK para salvar estes ajustes
Remover Tech Support Scam do Mac OS X sistema
Even though Tech Support virus usually targets Windows users, your Mac OS X may be in danger as well. Look for software with suspicious titles in the “Applications” section.
- Se você estiver usando OS X, clique em Go botão na parte superior esquerda da tela e selecione Applications.
- Espere até você ver a pasta de Applications e procure por Tech Support Scam ou quaisquer outros programas suspeitos sobre ele. Agora, clique direito sobre cada dessas entradas e selecione Move to Trash.
Remover Tech Support Scam de Internet Explorer (IE)
The Tech Support virus usually works like an adware. Typically to such programs it may install additional extensions on your browser. You should look for suspicious-looking extensions and eliminate them.
Remover Complementos perigosos
Abrir Internet Explorer, clique no ícone da engrenagem (menu de IE) no canto superior direito do navegador e escolha Manage Add-ons.
- Você verá uma janela do Manage Add-ons. Aqui, olhe para Tech Support Scam e outros plugins suspeitos. Desativar essas entradas clicando em Disable
Alterar sua página inicial se foi alterada pelo vírus:
Clique no ícone da engrenagem (menu) no canto superior direito do navegador e selecione Internet Options. Fique em aba de General.
- Aqui, remover URL malicioso e digite o nome de domínio preferível. Clique em Apply para salvar as alterações.
Reset Internet Explorer
Clique novamente no ícone de engrenagem (menu) e selecione Internet options. Ir para aba Advanced
- Aqui, selecione o Reset.
- Quando na nova janela, verificação de Delete personal settings e selecione Reset novamente para concluir a remoção de Tech Support Scam.
Remover Tech Support Scam de Mozilla Firefox (FF)
Tech Support virus may inject its fraudulent ads into your browser with the help of extensions. Do not expect them to be labeled “Tech Support virus”, though, and look for other newly installed extensions instead.
Remover extensões perigosas
Abrir Mozilla Firefox, clique no ícone do menu (canto superior direito) e selecione Add-ons → Extensions.
- Aqui, selecione Tech Support Scam e outros plugins questionáveis. Clique Remove para excluir essas entradas.
Reset Mozilla Firefox
Clique no Firefox menu no canto superior esquerdo e clique sobre o ponto de interrogação. Escolha aqui, Troubleshooting Information.
- Agora você verá Reset Firefox to its default state mensagem com botão de Reset Firefox. Clique neste botão para várias vezes e completa Tech Support Scam remoção.
Remover Tech Support Scam de Google Chrome
Tech Support virus often installs extensions on the computer’s browsers to help it generate fraudulent notifications. You should locate these extensions and remove them from your browser. Remember, though, that they will not be labeled “Tech Support virus”, “Tech Support” or anything similar. So, you have to be observant, locate and remove the extensions which you may never seen before or have not installed yourself.
Excluir plugins malicioso
Abrir Google Chrome, clique no ícone do menu (canto superior direito) e selecione Tools → Extensions.
- Aqui, selecione Tech Support Scam e outros plugins malicioso e ícone lixeira selecione excluir essas entradas.
- Clique no ícone do menu novamente e escolha Settings → Manage Search engines na seção Search
- Quando em Search Engines..., remover sites de busca maliciosos. Você deve deixar apenas o Google ou o seu nome de domínio de sua preferência.
Reset Google Chrome
Clique no ícone de menu no canto superior direito de seus Google Chrome e selecione Settings
- Role para baixo até o final da página e clique no Reset browser settings.
- Clique Reset para confirmar esta acção e completa remoção Tech Support Scam
Remover Tech Support Scam de Safari
Even though Tech Support scam usually affects Windows and its browsers, your Safari browser may be targeted as well. Do not put down your guard and check the Safari extension list. If you see some suspicious extensions, uninstall them immediately.
Remover extensões perigosas
Aberto Safari web browser e clique em Safari no menu na parte superior esquerda da tela. Depois de fazer isso, selecione o Preferences.
- Aqui, selecione Extensions e procure por Tech Support Scam ou outras entradas suspeitas. Clique no botão Uninstall conseguir livrar cada um deles.
Abra navegador Safari. e clique em Safari na seção do menu na parte superior esquerda da tela. Selecione aqui Reset Safari....
- Agora você vai ver uma janela de diálogo detalhado repleta de opções de restauração. Todas essas opções são geralmente verificadas, mas você pode especificar qual deles você deseja redefinir. Clique em Reset para concluir o processo de remoção do Tech Support Scam.